• FAQ BANNER

FAQ


How old do I need to be to tan? 
UK law says you need to be 18 to be able to use
UV tanning equipment.



What do ID do I need to come and tan?
Anything with your picture and date of birth.



How long can I tan for?
Session length depends on your skin type and tanning history. The first session with us is usually the minimum session length suitable for your skin type which in turn enables our trained Tanning Consultants to help you design the tanning package to suit you.




How quickly will I develop a tan?
It depends on your skin tone and type, but melanin normally develops after 48 hours. Our competent staff will help you find the perfect tanning lotion and course duration / frequency to maximise your results. 




How much time should I leave in between sessions?
48 hours is the recommended time between tanning sessions - enough time for melanin to develop. We often allow customers to tan again after 24 hours but NOT in the Birmingham area where our licence states sunbed sessions are only allowed every 48 hours.




Can I tan if I’m pregnant?
We suggest you talk to your GP before you tan whilst pregnant
or with any other medical condition.





How long are my minutes valid for? 
Minutes are valid for 1 year.




Can I combine remaining minutes with a new course?
Only in our newest salons that have a new computer system.
Please ask in store.





Can I use my minutes in a different salon
from the one I bought them on?

NO sorry, minutes are only valid in the salon you bought them in. 




Can I extend the timeframe in which I can use my minutes? 
Minutes are valid for 1 year.  If you are pregnant or injured or with a medical condition we can increase your expiration time IF you tell us before your minutes expire. We cannot extend validity of already expired minutes, sorry.




If I buy 24 minutes can I split them in different sessions?
NO sorry, they are for a single session. You can only split
60 or 75 minutes courses. 





Can I use my minutes both on a stand up and lie down bed? 
If you bought minutes for a lie down you can use them on a stand up. You can always trade minutes to a cheaper bed, but NOT trade them up for a more expensive bed.




What’s the difference between a stand up and lie down bed?
Individual preference! Beds are as varied as users and the main difference between stand-up and lay-down tanning is individual preference. Some clients like to pop in for a short session on
a stand-up on their way to work whereas others like to enjoy a
longer session on a lay-down to relax and unwind! Modern beds
are designed to tan all over through the careful design of the
lamp array, client position and reflectors. 





What’s the difference between a Deluxe Bed and a Hybrid Bed?
Hybrid and Deluxe beds are essentially the same.They have all the same tanning features. The only difference is that the Hybrid bed has more collagen and melanin boosting lamps fitted as standard.




What’s the difference between Basic, Mediterranean and Caribbean Setting on the sunbeds?
Basic: Equal proportions of UV-A and UV-B to produce
a balanced tanning effect

Mediterranean: a higher proportion of UV-A results in faster tanning
Caribbean: a higher proportion of UV-B helps the user achieve a more intense tan.




Are sunbeds good for Vitamin D?
Yes, moderate exposure to UV light in our tanning beds helps you to build up Vitamin D levels. More information can be found here http://www.indigosun.co.uk/tanning-benefits




Can I bring my oil based lotion on the bed? 
Unfortunately we don’t allow oil based lotions in our salons. They are dangerous as they make the floor slippery and also damage the Perspex base of the beds. We have a range of specific tanning creams that will make you tan faster, darker and for longer.
Ask our staff which one is best for you.





How do I know when you have a promotion?
Please subscribe to our newsletter on our home page http://www.indigosun.co.uk/
and follow us on social media www.facebook.com/indigosunretail/
Insta @indigosuntanning  or download our app on the APP store 




Do you have any jobs available?
Please check http://www.indigosun.co.uk/jobs for any current vacancies. To apply, please send your CV to jobs@indigosun.co.uk and state which branch you are applying for